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  •  I think that if anyone wanted the MS... (none / 0)

    executives' e-mail addresses, they could find it on the Interntet instead of here.  I don't think this site should be an avenue that may lead to the community possibly using that information (although with good intentions) to spam or harrass these executives.  There is a protocol that already exists in seeking assistance or addressing hardware/software on Xbox-related issues and it is 1-800-4-MY-XBOX.  That's why sites such as Kotaku, xbox360fanboy.com, ign.com, n4g.com, etc. have not made these e-mails public. :)

    Friends don't let friends two-piece.

    by Blankman on Wed Apr 09, 2008 at 12:52:00 PM EDT

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    •  I'm not arguing with you... (none / 0)

      But this really helped me, they had me send in my power supply (the first time in 6 prior returns).  So that could have been the issue.

      I just think this info would help all of our users.  Yes the executives just forward the e-mail to the first one "Escialtions" but i did get a personal call back the next day....

      Poland...

      You will meet your maker, the "chainsaw" and POLANDSTYLE

      by Polandstyle on Wed Apr 09, 2008 at 01:05:08 PM EDT

      [ Parent ]

      •  The reason they asked you to send... (none / 0)

        in your power supply was because they provided you with a Falcon-chip version.  The Falcon-consoles use 175 watts (less power) than the non-Falcons which are at 225 watts.  Otherwise you would have just received the regular non-hdmi refurbished replacement.

        Friends don't let friends two-piece.

        by Blankman on Wed Apr 09, 2008 at 01:25:17 PM EDT

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        •  Poland, you got Mass Effect & Undertow... (none / 0)

          for free via that 4-MY-XBOX customer service when XBL was down for practically everyone.  I don't think that the customer service was discourteous or complete invalids when you expressed your concerns & issues to them.  Look, many of us have experienced the agony of RRoD on our consoles.  Just look at the posts in this diary.  Some of us have received numerous RRoDs.  Does it suck, you bet it does!  However, I would respectfully ask that you copy & paste your post onto a word processing program or your computer's clipboard until Papi or the other moderators chime in to see if it's in our best interest to provide this avenue to fix our RRoDs.  If they do, you can repost that info with their blessing.  This site is viewed by a lot of people in the gaming community.  I don't want Papi to get in hot water for sparking a huge customer service debacle by customers who feel slighted because they've received an RRoD.  Again, it's no secret that the info is all over the Internet.  If people are interested in seeking out these contacts, all they have to do is Google or Yahoo it.  I know that you're trying to help everyone out, but I view this as placing  some negative impact on us as a community site than need be.  Until then, I am deleting the post that contains the info.  No hard feelings, I'm just looking out for the welfare of this site. :)

          Friends don't let friends two-piece.

          by Blankman on Wed Apr 09, 2008 at 01:36:49 PM EDT

          [ Parent ]

          •  Gotcha Blankman (none / 0)

            And any apologiges to Papi and any other users.  I will delete my post if not could someone please delete it?

            You are correct about the freebies but i'm the one who pushes for those, i get mad when i pay for things like this and get "messed over".  You know what i mean, i would recommend other users to ask for freebies then.  Hows that?

            Thanks,

            Poland.

            You will meet your maker, the "chainsaw" and POLANDSTYLE

            by Polandstyle on Wed Apr 09, 2008 at 04:32:45 PM EDT

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            •  It's OK to refer to what you did to... (none / 0)

              get your situation resolved, Poland.  I just felt that providing too much explicit information might bring about some unintended consequences to this site.  After all, Papi was just awarded by MS as a stallworth community leader.  That doesn't mean that we need to bow down to MS when it comes to problems with their products. I'm just taking the stance that if people are unhappy at the current protocol that's been set up to address their Xbox 360 issues; they can search alternative (possibly more pro-active) means via Internet searches.  I believe that the MS customer service is trying to do its best in meeting the needs of its customers.  As Machete has already stated, these service representatives didn't create the problem; they just work there.  Sometimes, too much information can be detrimental, regardless of the good intentions.  There's no need to further edit or delete your posts, Poland. :)

              Friends don't let friends two-piece.

              by Blankman on Wed Apr 09, 2008 at 04:56:45 PM EDT

              [ Parent ]

          •  I see the links were deleted... (none / 0)

            Thanks....

            Should i delete my other post?????

            I will edit it....

            Poland...

            You will meet your maker, the "chainsaw" and POLANDSTYLE

            by Polandstyle on Wed Apr 09, 2008 at 04:33:48 PM EDT

            [ Parent ]

            •  Can a moderator please delete the line (none / 0)

              Where i state to e-mail the executives????  And any other reference as such i cannot edit it....

              Poland.

              And thank you all for fixing my mistake...

              No hard feelings Blankman and next time i will check with you or Papi first....

              You will meet your maker, the "chainsaw" and POLANDSTYLE

              by Polandstyle on Wed Apr 09, 2008 at 04:35:38 PM EDT

              [ Parent ]

    •  Oh and 1-800-4-myxbox (none / 0)

      Support (in my opinion) stinks bad.... i have had nothing but problems going through them.  This is why i think we DO NEED the other avenues.  We need to make our voice heard, these RROD's totally stink. And are unacceptable.

      Sorry for the rant...

      Poland...

      You will meet your maker, the "chainsaw" and POLANDSTYLE

      by Polandstyle on Wed Apr 09, 2008 at 01:06:48 PM EDT

      [ Parent ]

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