A few details on Xbox 360 failures

posted by johnart

Sun Jul 29, 2007 at 10:33:15 PM EST

Perusing the web I came across about as concrete a statement about 360 failures as we will get:

From http://blogs.guardian.co.uk/technology/archives/2007/07/29/vista_xbox_saas_its_all_in_the_fam.html.

"
Robbie Bach covered the Xbox, Zune, Windows Mobile, Mediaroom etc, and commented on the Xbox problem. He said:

    Since somebody will ask in the audience, I'll just answer the question, you know, "Tell me about the specific component that failed that caused you to have to do the warranty reserve." And I will tell you that it would have been easier for me from a questioning perspective to tell you that it was a specific component, but it's not. It's a design challenge that we've had to work around and create a new design to solve that problem, and for the interaction of a variety of different components. And so that's a Microsoft design question, not some component manufacturer's problem or our manufacturing partner's problems. It's something we've had to work on. We know we have a much better design in the market now. We verified that. We feel very good about the quality going forward, and we think we're going to be able to deliver on our goals for the year.
"

I think it's comforting to hear that straight talk, although the 3 year warranty extensions was the perfect example of putting your money where your mouth is for Microsoft.


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Comments Disabled | 5 comments

  •  Thanks! (none / 0)

    That is about a concrete as they need to get.  That completely satisfies my curiosity as regards the hardware failures.  I am hoping against hope that I get one of those newly designed boards in my machine (when it comes back hopefully today or tomorrow).  If not, then all I can do is hope that it breaks down again before the 3 years are up so they can replace it then and I will have some solid hardware that will last another 6 or more years.

    All that is gold does not glitter.

    by 3Suns on Sun Jul 29, 2007 at 10:45:02 PM EST

  •  Huh? (none / 0)

    He didn't clarify anything!

    I suspect MS is lying, they have very good reason too, if they admit a specific flaw, they could be legally sued, forced to recall, etc.

    Bioshock's graphics are average.

    by gunner on Mon Jul 30, 2007 at 12:36:58 AM EST

    •  I don't know about the legalities (none / 0)

      involved.  I do know that he could tell me exactly which chips needed to be moved where, and that wouldn't mean a thing to me.  I all want to know is, do THEY know what is causing the problem and have they fixed it, and was the general source of the problem (design, chip/motherboard manufacture/ or assembly line)?

      I am being inconvenienced right now as my machine is still in the shop (just confirmed) though I was told a 10 day repair.  So, I have no motivation for being "nice" with Microsoft.

      So, if he is lying that means it isn't a design issue.  If that is the case, what do you think is the problem?

      All that is gold does not glitter.

      by 3Suns on Mon Jul 30, 2007 at 02:47:36 AM EST

      [ Parent ]

  •  media onslaught (none / 0)

    i think media has done a good job of kicking MS ass by rubbing the 360 failure rate in M$ face and the warranty extension is partly due to that, goes to show that gaming media continues to be very influential.

    by naveeda on Mon Jul 30, 2007 at 02:53:44 AM EST

Comments Disabled | 5 comments